FAQ

How do I choose the right size?
Please refer to our size chart on each product page. We recommend measuring your foot length and comparing it to the chart for the best fit.

Do your shoes run true to size?
Our shoes generally run true to size. If you are between sizes, we recommend sizing up for the most comfortable fit.

What materials are your shoes made of?
Our shoes are made with high-quality, breathable materials designed for comfort and durability.

Are your shoes comfortable enough to wear all day?
Yes, our shoes are designed with supportive, ergonomic features to keep your feet comfortable throughout the day.

Can I wear these shoes outdoors?
Yes, our shoes are suitable for everyday outdoor wear.

Are they water-resistant?
Please check the individual product description, as water resistance varies by style.

How do I clean and maintain my shoes?
We recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing to preserve the shoe's shape and materials.

Do you offer international shipping?
We currently ship to Canada and the United States.

How long does shipping take?
Shipping times vary depending on your location. Estimated delivery times are shown at checkout.

Can I track my order?
Yes, you will receive a tracking number by email once your order ships.

What is your return and refund policy?
We accept returns within 30 days of delivery. Please see our Refund Policy page for full details.

What happens if I receive a damaged or incorrect item?
Please contact us at kasmose909@gmail.com with your order number and photos of the item, and we will resolve the issue promptly.

Still have questions?
Contact us at kasmose909@gmail.com or by phone at +90 533 866 78 69.